education and events

Executive Leaders Track

An executive leader's credibility, authority, and ability to keep a team focused and motivated are under constant scrutiny. And rightfully so—it's the leader's job to communicate strategy, negotiate skillfully, influence team behaviors, and deliver results.

In an executive role, it's crucial that you have the right blend of soft skills and a strategic mindset to achieve specific performance outcomes at your organization.

The Executive Leadership Certificate series provides you with the critical skills to lead your organization to success through a series of four core courses that help you reach your goals.

The Spring 2024 Session has begun and registration is now closed. For information on how to register for future sessions, please contact Jeanne Mendelson, Vice President of Education & Events.

Coursework

Upon completion of this program, you will earn 40 PHTA CEUs / 4.0 IACET CEUs.

Key Takeaways

  • Devise employee-related practices that improve your organization and thereby enhance service outcomes to customers
  • Implement healthy team behaviors and functions
  • Respond decisively and consistently when faced with situations that require a decision
  • Detect and address impediments to your credibility with subordinates, superiors, and others with whom you interact professionally
  • Evaluate factors that undermine employee motivation and engagement in your organization
  • Explore critical decisions such as when to negotiate, when not to negotiate, whether you should make the opening move in a negotiation, and how many issues you want to put on the table
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