PHTA Staff

Jeanne Mendelson
Vice President, Education & Events

• Primary Oversight for Education, Certification, Meetings and Events
• Education & Certification Committee Liaison
• Education Partnerships

E: jmendelson@phta.org
P: 703-838-0083, ext. 179

Katie Junkers
Director of Education

• Education Development
• GENESIS Faculty Liaison
• CEU Affiliations (IACET, ASLA, APLD)
• Speaker Management and Online Learning Oversight

E: kjunkers@phta.org
P: 920-945-0546

Lisa Ryckeley
Director of GENESIS Operations

• WAHC Annual Conference Management
• Education Event Management
• GENESIS Membership and Customer Relations

E: lryckeley@phta.org
P: 615-907-1274

Natalie Hood
Director of Instructor Relations

• CPO Instructor Relations and Customer Service
• Instructor School Oversight
• CPO Program Management
• Instructor Reauthorization

E: nhood@phta.org
P: 703-838-0083, ext. 190

Charlie Raphael
Director of Online Education and Certification

• Online Course Development
• LMS Management
• Certification Operations

E: craphael@phta.org
P: 703-838-0083, ext. 166

Hannah Dickmyer
Education Coordinator

• Customer service support for certification and education programs
• Certification exam processing and follow up
• Education Partners Program (EPP) administration

E: hdickmyer@phta.org
P: 703-838-0083, ext. 144

Linda Beza
Senior Director of Finance and Administration

• Financial Oversight
• HR Administrator
• IT Liaison

E: lbeza@phta.org
P: 703-838-0083, ext. 130

Bill Aronson
Senior Manager of Finance and Administration

• Financial Reporting
• Payroll Administrator

E: baronson@phta.org
P: 703-838-0083, ext. 153

Dolores Malocsay
Manager of Administrative Office and Building

• COS Office Administration
• COS Check Deposits
• Philanthropy Coordinator

E: dmalocsay@phta.org
P: 703-838-0083, ext. 114

Ian Tobin
Finance and Administrative Coordinator

• Virginia office services support
• Credit card and expense report management
• Accounts receivable collections

E: itobin@phta.org
P: 703-838-0083, ext. 103

Jennifer Hatfield
Vice President of Government Affairs and Codes

• Oversight for Federal, State, and Local Legislative and Regulatory Issues
• Engagement in Code Development Processes
• Relationship Building with Key Partners

E: jhatfield@phta.org
P: 703-838-0083, ext. 211

Jason Davidson
Director of Government Relations

• Lead on State and Local Legislative and Regulatory Issues
• Drives state and local ISPSC and PHTA standard adoption
• Facilitates Grassroots Involvement

E: jdavidson@phta.org
P: 703-838-0083, ext. 165

Nick Capezza
Senior Manager, Codes & External Standards

• Lead on Code Development work in national code-making bodies and state code cycles
• Oversight of outside standard development work by other standard organizations
• Point person for code interpretation and compliance questions

E: ncapezza@phta.org
P: 703-838-0083, ext. 122

Janay Rickwalder, CAE
Vice President, Marketing and Communications

• Communications and Public Relations
• Marketing and Business Development
• Digital Strategy

E: jrickwalder@phta.org
P: 703-838-0083, ext. 180

Sheri Jackson
Senior Director of Business Development

• Sponsorship for PHTA and GENESIS
• Sales Strategy and Outreach
• Partnership Development with Media and Other Associations

E: sjackson@phta.org
P: 703-838-0083, ext. 157

Jessica Howard
Senior Director of Marketing

• Membership and Education Marketing
• Social Media Strategy
• Website and Community Platform Oversight

E: jhoward@phta.org
P: 703-838-0083, ext. 149

Amy Willer
Marketing and Communications Manager

• Content Development
• Segmented Communications
• Email Communications

E: awiller@phta.org
P: 703-838-0083, ext. 121

Seth Ewing
Senior Director of Membership and Client Services

• Membership and Client Service
• Affinity Partners
• International Hot Tub Association (IHTA)

E: sewing@phta.org
P: 703-838-0083, ext. 159

Michael Lasher, IOM
Director, CPSA

• California Pool and Spa Association Management

E: mlasher@phta.org
P: 916-447-4113

Amy Cannon
Director of Chapters and Councils

• Chapter Relations
• Councils and Committees
• Volunteer Leadership

E: acannon@phta.org
P: 703-838-0083, ext. 142

Cheryl Claborn
Director, Membership Development

• Membership Retention & Recruitment
• PHTA Member Support
• PHTA Affiliations

E: cclaborn@phta.org
P: 703-838-0083, ext. 116

Kenya Thomas
Manager of Membership

• Renewals and New Member Processing
• Member Services
• Database and Billing

E: kthomas@phta.org
P: 703-838-0083, ext. 146

Ashley Reyna
Client Services Supervisor

• Client Services
• CPO Testing and Courses

E: areyna@phta.org
P: 703-838-0083, ext. 117

Alma Valdez
Customer Service Specialist

• Bilingual Client Services
• Fulfillment

E: avaldez@phta.org
P: 703-838-0083, ext. 109

Alina Wall
Senior Fulfillment Specialist

• CPO Course Scheduling
• Fulfillment
• Client Services

E: awall@phta.org
P: 703-838-0083, ext. 110

Noelle Barge
Member Service Representative

• Member Service Center Support
• Membership Processing
• Database Management

E: nbarge@phta.org
P: 703-838-0083, ext. 127

Amber Wickstrom
Client Services Representative

• CPO Course Processing
• Fulfillment Specialist
• Client Services

E: awickstrom@phta.org
P: 703-838-0083, ext. 111

Rowdy Gaines
Vice President, Partnerships and Development

• Step Into Swim
• Business and Partnership Development
• PHTA Spokesperson

E: rgaines@phta.org

Susan Hilaski
Senior Director of Standards 

• American National Standards Institute (ANSI) Audit & Standards Procedures
• Standards Consensus Committee (SCC)
• Technical Committee (TC)

E: shilaski@phta.org
P: 703-838-0083, ext. 150

Genevieve Lynn
Manager of Standards

• ANSI Standards Compliance & Development Process
• Standard Writing Committees (SWCs)
• Recreational Water Quality Committee (RWQC)

E: glynn@phta.org
P: 703-838-0083, ext. 155